Hello [Recipient Name],
Thank you for reaching out about addressing slowness or timeouts in the pension calculation tool. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Save any work in progress and log the time and scenario you were running when the slowness occurred.
- Close unnecessary browser tabs or applications that may be consuming system resources.
- Clear your browser cache and cookies, then close and reopen the browser.
- Attempt the calculation again and note whether the issue persists or only occurs with certain members.
- If performance remains poor, contact IT and provide examples, including member IDs, time of day, and screenshots if available.
- Follow any interim guidance from IT, such as using a different browser or performing calculations during off-peak hours.
- Monitor follow-up communications from IT for resolution updates or system maintenance notices.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If these steps do not resolve the problem, please include the details you gathered (error messages, times, screenshots, and what you already tried) when you contact IT. This information helps the support team diagnose and fix the issue faster.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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