Hello [Recipient Name],
Thank you for reaching out about requesting a new distribution list or shared mailbox for your team. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Work with your supervisor to define the purpose of the new distribution list or shared mailbox.
- Decide who should be owners and members, and how messages will be monitored.
- Submit an IT service request including the desired name, owners, members, and any special permissions.
- Wait for confirmation from IT that the mailbox or list has been created.
- Test sending and receiving messages to ensure it works as expected.
- Share usage guidelines with your team so everyone understands how and when to use the new resource.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If these steps do not resolve the problem, please include the details you gathered (error messages, times, screenshots, and what you already tried) when you contact IT. This information helps the support team diagnose and fix the issue faster.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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