Hello [Recipient Name],
Thank you for reaching out about requesting a new or replacement security token for system access. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Notify your supervisor or the security administration team that you need a new or replacement token.
- Follow your organization’s procedure to report lost, stolen, or damaged tokens, if applicable.
- Submit any required forms or IT tickets, including your employee ID and contact information.
- Once approved, arrange to pick up the token or have it shipped to your work location as allowed.
- Activate the new token by following the instructions provided, which may include pairing it with your user ID.
- Test logging in with the new token to confirm it is functioning correctly.
- Safeguard the token as you would a key or ID badge and report any future issues promptly.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If these steps do not resolve the problem, please include the details you gathered (error messages, times, screenshots, and what you already tried) when you contact IT. This information helps the support team diagnose and fix the issue faster.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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