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Subject: Enron Sample Thread From: user@enron.com To: recipient@enron.com Body: Message-ID: <23790256.1075848246783.JavaMail.evans@thyme> Date: Thu, 24 May 2001 00:30:00 -0700 (PDT) From: steven.kean@enron.com To: susan.mara@enron.com, jeff.dasovich@enron.com, paul.kaufman@enron.com, sandra.mccubbin@enron.com Subject: Draft - Background and Q&A for CA residential customers Cc: richard.shapiro@enron.com, james.steffes@enron.com Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Bcc: richard.shapiro@enron.com, james.steffes@enron.com X-From: Steven J Kean X-To: Susan J Mara, Jeff Dasovich, Paul Kaufman, Sandra McCubbin X-cc: Richard Shapiro, James D Steffes X-bcc: X-Folder: \Steven_Kean_June2001_5\Notes Folders\Sent X-Origin: KEAN-S X-FileName: skean.nsf Please send any comments directly to Peggy. ---------------------- Forwarded by Steven J Kean/NA/Enron on 05/24/2001 07:29 AM --------------------------- Peggy Mahoney@EES 05/24/2001 12:32 AM To: James D Steffes/NA/Enron@Enron, Karen Denne/Corp/Enron@ENRON, Mark Palmer/Corp/Enron@ENRON, Steven J Kean/NA/Enron@Enron, Vicki Sharp/HOU/EES@EES, Marty Sunde/HOU/EES@EES, Elizabeth Tilney/HOU/EES@EES, Elizabeth Ivers/Enron@EnronXGate, Mark Koenig/Enron@EnronXGate, Paula Rieker/Enron@EnronXGate, Evan Hughes/HOU/EES@EES cc: Max Eberts/HOU/EES@EES Subject: Draft - Background and Q&A for CA residential customers Attached is the first Q&A draft. Please review, add questions, edit, etc. This will be used as a guide for media and government affairs responses. Evan/Diann - It needs to be tailored for use as a customer service script. There are some blanks we could use your help on - noted in blue. Max Eberts at 58804 and Beth Tilney at 35022 will be the contacts for edits via email or by phone. I will call-in when I arrive in Washington at about 1:30pm. Thanks Peggy

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