About this Website

First off, we would like you for your time to show you this Live, High Fidelity Portal for [cp:scripting key='AudienceInfo' attributesystemname='CompanyName' /] . Oxcyon is pleased to be able to PROVE it's capabilities, where the other vendors will only talk about it. This portal HARMONIZES all of your information into a singular DIGITAL EXPERIENCE PLATFORM. 

Most clients like to explore on their own, to validate what we have shown you is real. You are free to log in, try it out, and inspect any of the modules we have set up for you. You may want to print out this page (upper right icon), which also proves that each page is printer friendly. Working from this page, you can give yourself a guided tour of the portal, including usernames/passwords, where necessary, to explore simulated user and administrative access. 

Step One: Print this page out to help guide you through these steps

Step Two: Click here for  [cp:scripting key='AudienceInfo' attributesystemname='CompanyName' /] 's PUBLIC SITE

Step Three: Poke around, do a search, try out some of the modules. Some items of interest might be:

• 1.) From Navigation- (Top Right) Site Map/Centralpoint Wheel View - This is wheel we showed you during the demo
• 2.) From Navigation- (Under Modules) , Select Generic A- search all records, and select EXAMPLE RECORD. This record is tagged to cross reference other records.
• 3.) Shrink the site down in your browser (from left to right) so you can see the CSS & Design is Mobile Friendly & Responsive (everything shrinks down)
• 4.) From Navigation- Examples/Form Convert to PDF- Fill out the form and then download the link it creates when done!
• 5.) From Navigation- Site Map- Just to see how clean all the content is organized
• 6.) Note all of the Query string (or URLs of these pages), they are clean. Search portals like these.
• 7.) From Navigation – Modules/Photo Galleries and Video Galleries (shows use of JQuery)
• 8.) From Navigation- Examples/Accordion Pages- Intelligent use of real estate
• 9.) From Navigation- Examples/Timeline – Just another cool example of JQuery
• 10.) Search the main site for ‘Pizza’, 'Product A', or 'Heart'  (Example of targeted Search Results). These are managed in Advertising

Step Four: Click to Login as a Member or Authorized User of [cp:scripting key='AudienceInfo' attributesystemname='CompanyName' /]  
When it asks you for username and password, use (lowercase): Username: john Password is: john12 

• 1.) This is to simulate one of your authorized users logging in (a user experience), it can be easily modified.
• 2.) From Navigation select Dashboard – Illustrates how easy it is for your users to manage or approve content
• 3.) From Navigation- Dashboard/Gamification Leaderboard – Track all user activity and give incentives
• 4.) From Navigation- select Education- search- select Sample Test- Take it, and then View Results!
• 5.) From Navigation- Modules/Policies- To see how your documents can be managed in nice collections
• 6.) In TOP RIGHT Corner of site- Click Log Out (near search) when done.
• 7.) If you wanted to log in as a different user, log in again using 'board' 'board12', to demonstrate different user roles, getting served different informaiton

Step Five: Access [cp:scripting key='AudienceInfo' attributesystemname='CompanyName' /] 's Client Console/Admin tools here
When it asks you for the Administrative username & password, use (lowercase): Username: sample, Password: viewit13

• 1.) This is Centralpoint’s back end Administrative tools
• 2.) Select (from left) Site Architecture- This is where the Audiences, Site Wizard and Navigation live
• 3.) Select (from left) Admin/GLOBAL LOGIN- This is how we connect to your network security by role
• 4.) Select (from left) Content- Here you see a lot of containers or ‘modules’ for your records (News, Events etc.)
• 5.) Select (from left) Broadcasts- and open a record- Once you do select the tab for Message- to manage emails
• 6.) Select (from left) Data Transform- This is where our ‘vacuum cleaner’ data import/export tool is, very cool
• 7.) Select (from left) Education- Here is where the tests, instructors, and certificates are managed.
• 8.) Select (from left) Design/Data Sources- then select (on right) any Preview link- These are live reports
• 9.) Select (from left) Forms- This is where we manage all E- forms, workflow, and reporting. 
• 10.) Select (from left) Workflow- This is where we would set up custom workflows (for forms)
• 11.) Select (from left) Design/Styles- Select the one for the Main Site- look at the tabs, they all serve the CSS
• 12.) Select (from left) Gamification- This is where you manage the game mechanics (incentives) for users
• 13.) Select (from left) DITA- This is an advanced suite of tools for intelligent (drag-n-drop)document management
• 14.) Select (from left) Development- Here you can back up databases, and do maintenance utilities.
• 15.) Select (from left) Admin/URL Redirect to Audiences- Where we manage the traffic for microsites.
• 16.) Select (from left) Site Architecture/Site Wizard- Where you can launch new ‘children’ or grandchildren sites.
• 17.) Select (from left) Advertising and select the DEMO Example record for ‘Pizza’- to see your search earlier.
  
• 18.) Select (from left) Development, and then click on Web API. This is our support of RESTful web services to integration (to and from any application you have)!
• 19.) When done, please Logout (Very bottom left of toolbar on left) - This will return you to the public facing view.

We hope this was helpful, and want to stress that no other vendor in this market can provide the same functionality ‘Before you Sign’. Likely we offer way more than what you need, which is a good thing! Any tool you do not need will simply be turned off, so that you will not see it, allowing us to ‘Simplify the Experience’ for you. We think it is better to show more than less, though. This says a lot about Oxcyon’s commitment to the market, and more about how it completely eliminates the risk you have in making the right decision. If a vendor cannot prove their claims, they should be shown the door. 

If you need any help walking through this demonstration, please do not hesitate to email or call Kevin Michnicki direct at: 440-239-8631. You may also email me with any questions you may have at kmichnicki@oxcyon.com

Research Coverage on Oxcyon

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Who we are

Oxcyon and Centralpoint are in the Gartner Magic Quadrant for Digital Experience Platforms. Centralpoint can be installed On Premise or in the Cloud, empowering it's users with over 220 modules which harmonize your information and how it serves each of your users securely. Oxcyon is a privately held S Coporation, who successfully competes against Microsoft Sharepoint, OpenText, IBM, Oracle, Adobe, Liferay and others. Our approach of providing a high fidelity Prototype at no cost to our clients, Before they buy, does more than just completely eliminate their risk; it's says everything about our company.

Centralpoint goes (way) beyond enterprise knowledge management, tackling the need to aggregate and index your disparate data. Centralpoint offers unique tools to tranform your organization like Data Transfer, Automating Metadata, Global Login, and over 200 others (seen in our Module Gallery) to empower you with a sound platform. Digital Experience Platforms consolidate and harmonize the many fragmented tools which came before; content, documents, digital assets, products, LMS, videos and serves each user based on their Roles and preferences.

Centralpoint is in use by over 350 organizations including Fortune 1000, Healthcare, Manufacturing and Government. Centralpoint offers a unique bi weekly, Evergreen,  remote update allowing Oxcyon to keep up with its growing list of clients either On-Premise or in the Cloud; eliminating obsolesence. 

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Sample Brief—Marbury v. Madison, 5 U.S. 137, 1 Cranch 137 (1803)

FACTS:  William Marbury was one of President Adams’ “midnight appointments.” All of the necessary paperwork and procedures were completed to secure his appointment as a justice of the peace for Washington, D.C., but Secretary of State John Marshall – himself a midnight appointee to a somewhat more exhalted judicial position – failed to deliver his commission.  Upon assuming the presidency, Jefferson ordered his Secretary of State – James Madison – not to deliver the commission.  Under authority of the Judiciary Act of 1789, Marbury sued to ask the Supreme Court to issue a writ of mandamus to force Madison to deliver the commission.

ISSUES: 1) Does Marbury have a right to this commission?  2) If he has a right, is there a remedy at law to realize it?  3) If there is a remedy, is it one that can issue from the Supreme Court? 

HELD:  1) Yes.  2) Yes. 3) No.

REASONING  (Marshall for a 6-0 Court):

To 1.  Because Marbury’s commission was signed by the President and sealed by the Secretary of State, he has a legal right to the commission.

To 2.  Because the signing and sealing completed the appointment process, denial of the commission is a violation of the law.  In a government of laws, a violation of the law creates a governmental responsibility to remedy the violation.  A writ of mandamus is such a remedy.

To 3. The Constitution is the “supreme law of the land” (Art. VI).  As such, it is “superior” and  “fundamental and paramount.”  It establishes “certain limits” on the power of the government it creates.  This includes the Congress.  Without such limits, “it would be giving to the legislature a practical and real omnipotence.”  Thus, “a legislative act contrary to the Constitution is not law.”

            “It is emphatically the province and duty of the judicial department to say what the law is.”  When a case comes to the Supreme Court, the Court must decide that case according to the law.  If “ordinary” (statutory) legislation conflicts with the limits imposed on government by the Constitution, the fundamental law must govern the ordinary.   If the legislature passed an act that the Constitution forbids – like a tax on interstate sales, an ex post facto law, or a treason conviction based on something other than two witnesses or a confession in court – the courts would have to strike it down.  Otherwise, the Constitution would not limit government.  Courts have this power because they decide cases under law; judges take an oath to uphold the Constitution, and this is part of that function.

            Following these principles, Marbury cannot receive a mandamus from the Court.  The Constitution creates two categories of jurisdiction for the Supreme Court – original and appellate.  Congress, under Article III, has the power to regulate appellate jurisdiction; no such power, however, is given for the regulation of original jurisdiction.  The latter is completely and exclusively defined by Article III – it cannot be added to or taken away from.  The provision of the Judiciary Act of 1789 which added matters of mandamus to the original jurisdiction of the Court, therefore, is beyond the power given to Congress by the people in the Constitution.  Having no legitimate jurisdiction over this matter, the Court cannot provide Marbury with the remedy he seeks.

DECISION:  Dismiss for want of jurisdiction.

DISSENTS:  None 

SIGNIFICANCE:  Marshall, relying heavily on “logical reasoning” and little constitutional text, read the power of judicial review over acts of the national government into American constitutional law.  This power was extended over the actions of state governments in Martin v. Hunter’s Lessee (1816) and state courts in Cohens v. Virginia (1819), and is 1) the source of most of the authority the Court has come to know, and 2) the focal point of the ultimate debate about the Court’s proper constitutional role: should it exercise this power frequently (activism) or sparingly (restraints).

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01. Introduction

1.1 Purpose of Document

1.2 Project Summary

1.3 Background

Oxcyon sells technology which is designed to centralize, relate and streamline the search, access and workflow for your members (employees, customers, dealers or others) securely.  Oxcyon customers include both businesses and government agencies interested in decreasing the time it traditionally takes clients to search, access, and take action (create documents, order projects, process some requests) incorporating Centralpoint as a technology to streamline and reduce this time. Oxcyon has identified two trends that they believe will cause explosive growth in the demand for their product. The first is the need to centrally manage or index information from disparate sources. The second is to index and classify this disparate information by virtue of the many Audiences, Roles, Tenants, and Classification (metadata, taxonomy) of your users, against this information. Oxcyon's technology Centralpoint leverages unique technology in order to 1.) Centralize (via scheduled routines against disparate data sources, 2.) Securely Authenticate all users (Global Login), 3.) Classify (to create, manage, and automate how your disparate information is classified (or tagged) in order to serve the appropriate audiences (users) who need access to it, and 4.) Capture the user activity around the access of that information, in which to study the usefulness, time savings, and to personalize what content they 'should' want upon revisit. Centralpoint, as a Digital Experience Platform, incorporates many different technology functions, working in unison. (Diagram below)

                                                           

Figure 1. Digital Experience Roadmap (Illustrating the many relationships to centralize and harmonize information. (Gartner)

Because of the innovative and technical nature of Oxcyon's products, Oxcyon employs sales agents, and production management professionals who can guide customers through the process of choosing from Centralpoint's module gallery (of available functions) to properly forumulate the right solution for the client to apply this roadmap (where applicable) within the organizational structure of each client. This entails customizing Centralpiont around the Taxonomy (Metadata, Terms, Keywords, Codes, Audiences and (Security) Roles of the Client. r At Oxcyon, your Production Manager are identified as a product "owners". The product owner is the expert on translating and implementing these unique features of your organization around this installed version of Centralpoint. . 

Currently the client seeks to centralize disparate data sources (Structured data (SQL, Oracle, CSV, Json, XML, Excel) and/or Unstructured data (Word, PDF, Excel, Images, Videos) in order to streamline the day to day operations of their employees (or staff). The client seeks to do this considerate of their network security, meaning that this project will require integration with the current ID Management systems of Client (AD (Active Directory), SAML, oAuth, OpenID, or custom authentication). This is to demonstrate or to implement unique access for each worker, which will summon, filter, and provide access to only the data types (structured or unstructured) that each may have access to. 

The Client further seeks to make such centralized disparate data sources available, in order to create and render new collections. In this model, these many data sources will be used to quickly and easily assemble needed information collections, which would empower the Client with rapid response (to assemble) accurate (fresh) information, each time. The output of these new records created could be in a variety of formats (PDF, Word, Json, XML, PPT), and each function to create new assets would be subject to either a simulated (in the case of a Pilot Project) or actual workflow scenarios. In other words, Oxcyon will be expected to show the rapid assembly of these files, in a variety of output types, and also show the workflow, or capabitliy to support workflow regarind the editing, approval, or denial of any new asset (or collection) within the enviornment. 

Problems with the current Client system or process include:

• the information available is too limited and the user cannot immediately place an order or take action easily
• the existence of two or more databases or data sources means information is often inconsistent or incorrect
• users who need more technical information have difficulty accessing the relevant data collections, and it often requires reformatting 
• time is often not available for the proper assembly of these new assets (documents, booklets, collections) as the Client faces mission critical (time sensitve) demands. 

1.4 Project Scope

The purpose of the system will be to create a 'hub' of data sources (connections to disparate data sources) in which to drag, drop, and assemble new collections of information (documents, booklets, file foldes, collections), needed by various departments and roles of individuals. The Pilot Project  iwill be to demonstrate and prove this high level capabilites, but not be expected to generate 'any' new assets which Client may wish to. For the purpose of the Pilot, certain examples will be used (Document Types). These document types, which are frequently used by Client, will be the model, for Oxcyon to set up, develop and train Client, on the usage. For this Pilot Project, 

Oxcyon will develop up to 5 frequently used forms by Client as the model. The client may select which 5 forms or collections they would like to see, and would be an expected output format type of MS/Word, and/or Adobe PDF. The Client will also provide a basic (not to exceed two step) workflow, so that as these forms are demonstrated, the workflow, and editing process can be demonstrated. This demonstration will show the scheduled 'ingestion' or live data access to remote data sources, in order to generate dynamically these five output documents. This example will show the user (log in ID), and use such ID to automaticaly filter the available menu by (security) role, allowing different users within Client, to author 'from' different data sources, as their roles may allow. Oxcyon will also show (as one of these 5 frequently used form examples) an example of a 'Dynamic Form to Document' process. This will allow the user to answer a series of (not more than 3 successive) questions, which will then present a refined list of questions (from the previous question), in order to successfully prove the ability to dynamically assemble reports (summoning data from disparate sources) as a result of the answers to questions provided. 

Beyond the initial purpose to prove dynamic assembly of asset collections (documents, files). Oxcyon will 'go beyond' the scope to show other departments the high level possiblities of how the centralization and aggegation of data and content can do for them. This may include departments like HR, Travel, Security, etc., to prove the long range capabilities of Centralpoint as an over arching 'Knowledge Management Platform', and will be eager to do so. Oxcyon is NOT required to build out any of these departmental suite of solutions beyond the dynamic document assembly, but will do what it can, with minimal effort (not to distract from the primary system purpose). These efforts may include, setting up learning management, importing in Directory lists (Hotel directories, supplier directories, etc.), in order to demonstrate the self service aspects of having information centralized (ordering, taking action, comparing, rating, reviewing, sorting, etc.). These efforts are volunatiry and in good faith by Oxcyon, to prove the 'reusability' of this pilot for many departments within the Client organization. 

1.5.1 Users

Knowledge Authors:

Upon implementation of the system, Knowledge authors will find web based dashboards which will allow them to create, edit, delete or revise new asset collections based on their:
a.) Selection of those disparate content types (by check box)
b.) By answers certain questions, wherein the answers guide them to a dynamically populated asset collection
c.) By draggin and dropping dynamic content references into their form to render their new asset or collection.
d.) The system will demonstrate how it can record and report on the activity of all users who accessed each record, and when.   
e.) The system will demonstrate how these new assets may inherit taxonomy (metadata) via automated means, based upon the content pulled into the document 

Read Only Viewers:

a.)The system will demonstrate how some users may only be allowed to read, and download these newly created assets (without editing)
b.)The system will demonstrate how it can record and report on the activity of all users who accessed each record, and when.
c.) The system will demonstrate how two different users (by virtue of their differing roles) can access the same (singular) document, and each see different information (within the singular document) being role filtered

Project Owners:

a.) Project Owners will be allowed to create new rules (taxonomy, templates, forms, reports) to demonstrate the flexibility of the system, as well as their ability to maintain the system within the Client environment.
b.) Project Owners will be allowed to execute Data Transfer utilities to aggregate data from both structured and unstructured sources
c.) Project Owners will be allowed to install and set up Server and Database installation of System, to prove the systems performance within the Client Environment
d.) Project Owners will be alllowed to (and will have to) set up system to handshake with their internal security (authentication sources), under the direction of Oxcyon
e.) Project Owners will be allowed to generate reporting against any asset activity or user(s) activity around those newly created assets
f.) Project Owners will be allowed to generate new taxonomy types, including set up automated metadata rules against incoming data (ingested via Data Transfer tools)

Executive Support Department
     a.) Executive Support Personnel will be able to compare the time invested in dynamically generated these asset collections vs. the traditional model to pull together needed information. 

Information Technology Department:

This department will be allowed to investigate Centralpoint code (post installation), On Premise to meet their needed internal security requirements, and test authentication methods of users who log in
This department will be allowed to access Global Login (Authentication sources), Data Transformation tools, Root Directory (code of Centralpoint), Database Diagrams, and have full access to database (and source code, if needed), in which to perform any and all testing it needs to deem that system can be fully adopted by Client, in a full scale implementation, post pilot. 

1.5.2 Location

1.5.3 Responsibilities

• provide client staff direct access to up-to-date, accurate information on which they can utlize to assemble new asset colletions quickly. 
• support customization to support the specific needs of the client. 
• allow differential access to web pages and information based on type of user (role)
• allow client users to process a request, (new document creation, or hotel booking) through a web interface, triggering workflow and dynamically creating the desired output 
• allow client to request access to disparate information needed from a AI Assitant (button) from current client web applications (in which the AI Assistance has been placed and allowed to operate) 
• provide staff improved access to information which is current and live at all times. 
• allow product owners to maintain information about their information and it's workflow 
• allow access to version history and user access reporting on demand
• send new requests through workflow to the appropriate reviewer

• a consistent "look and feel" throughout the website, by department or role
• full-text searches of the information a user has permission to access
• on-line help in website navigation
• password protection and roles based access scheme for every view
• translation of a web page to another language (using Google API)
• Mobile Responsive (mobile friendly) view of each desktop view (including forms, and new dynamic assets created)
• Live Documents (which can automatically be updated, each time they are opened)
• How disparate data sources (or ingested) content can be made portable (via an AI assistant, whilst on other (client) web based applications
• Online Learning Management (based upon questions answered in line with any asset)
• EDI/Online Ordering (how forms submitted could trigger 'multiple resources' from a central point (booking trips, or multi step functions centralized)
• Natual Language Search (how words not found in documents could trigger those documents as a potential match)
• Reverse Hyperlinks (how any word, term, acronym could be dynamically referenced from all documents (from one record or one definition)
• Targeted 'Ads', (how one search or one action taken may remind (through advertisement and link) other important items (which typically preced the last action)
• Parametic (Tiered) searches, wherein the selection of one menu (for Contintents like Asia) prompts the corresponding sub menu (like Japan or China), 

1.5.4 Need

1.6 Overview of Document

• Section 2: Functional Objectives
  Each objective gives a desired behavior for the system, a business justification, and a measure to determine if the final system has successfully met the objective. These objectives are organized by priority. In order for the new system to be considered successful, all high priority objectives must be met.
• Section 3: Non-Functional Objectives
  This section is organized by category. Each objective specifies a technical requirement or constraint on the overall characteristics of the system. Each objective is measurable.
• Section 4: Context Model
  This section gives a text description of the goal of the system, and a pictorial description of the scope of the system in a context diagram. Those entities outside the system that interact with the system are described.
• Section 5: Use Case Model
  The specific behavioral requirements of the system are detailed in a series of use cases. Each use case accomplishes a business task and shows the interaction between the system and some outside actor. Each use case is described with both text and an interaction diagram. An interface prototype is also shown. The system use case diagram depicts the interactions between all use cases and system actors.
• Section 6: An appendix containing a glossary that
  defines terms specific to this project

1.7 Deliverables of [cp:scripting key='DataSource' dataId='05b1847c-56b8-4302-bb30-14a5d1c3cba2' /] 

Oxcyon shall deliver to Client the following items, considered the Deliverables

a.) Oxcyon will provide a Centralpoint Master Server for download and installation with Client Enviornment
i.) Including automated back up tools
b.) Oxcyon will provide a Centralpoint Development & QC (Staging) & Centralpoint Portal Environment within Client Environment
i.) Each with their own (Client provided IP Address) to demonstrate the abiltity to synchronize code and content between them (Dev->Staging->Production
c.) Oxcyon will provide a Centralpoint Portal (within Oxcyon's enviornment) for training, testing, and demonstrations
i.) Centralpoint Portal will offer out of the box integration tools to connect to SAML/AD/Other
d.) Oxcyon Centralpoint portal will have all modules 'active' in order to demonstrate over arching Knowledge Management (outside of the forms examples)
e.) Oxcyon will produce up to 5 live online forms (based upon actual real life scenarios at Client) to simulate rapid asset creation (leveraging disaparate data sources). These forms will be presented as a 'Template Gallery'
f.) Oxcyon will create simluated roles (within Oxcyon's enviornment) and instructions on how to set up real roles within the secure (On Premise environment)
g.) Oxcyon will set up and execute (not to exceed 10 data connections) wherein data is either being pulled in live, or via ingestion to demonstrate our ability to ingest and leverage both structured and unstructured data sources (SQL, XLS, JSON, XML, PDF, Word, Images)
h.) Oxcyon will set up 'scheduled' data ingestions to demonstrate the ability to pull from the 'most recent data sets'.
i.) Oxcyon will set up and provide a portal design which is mobile, responsive, including all pages (forms, reports, content dashboards)
j.) Oxcyon will provide training on all of the items mentioned above
k.) Oxcyon will provide online questionairres to assist the Client to gather needed information from any department curious about knowledge management (to process their requests)
l.) Oxyon will set up email alerts, which will be triggered periodically (daily, weekly, monthly) to sample users, to demostate our ability to notify users of 'new disparate data' which may have arrived
m.) Oxcyon will set up and provide training for it's Data Cleaning (Automated Metadata rules) to show how disparate data picked up, ingested or fed through centralpoint can inherit Client metadata (taxonomy) to build crosswalks (related data)
n.) Oxcyon will provide 'flipbook' viewing capability of any PDF output, and will provide MS/Word plug in (for any editing needed from Word).
o.) Oxcyon will provide a sample of NLS (Natural Language Search) libraries to use as an example to crosswalk terms
p.) Oxcyon will provide customization and modiciation to its forms, to allow for question/answer based guidance, to dynamically render output content (documents, collections)
q.) Oxcyon will provide visual search options of forms available (including dynamic forms created for this project) by users (scrolling pictures of forms, which users can select (role based)
r.) Oxcyon will provide both asset level and user level reporting, to include EXT grid view reports, and/or graphical charts showing the usage, topics, taxonomies being managed and thier trend
s.) Oxcyon will execute data imports to demonstrate our ability to transform information (including converting street addresses to maps) including proximity searhes 
t.) Oxcyon will set up Audience (microsites) for Client to include Geograhpic Regions, and/or Departments, to show the subset of any of these items above, filtered by these audiences
 

Figure 2. Centralpoint Archtecture, showing (in light green) the Centralpoint Master Server (On Premise) and tiered Dev/QC, Live Production portals living under. 



FIgure 3. Enterprise View of Client Portal, including Family Tree of Audiences (Microsites for Deparments or Geographic Regions)

02. Functional Objectives

2.1 High Priority

1. The system shall allow for on-line dynamic document creation by either the knowledge author or staff. For staff, this may be done by questionairre or selectors, or by knowledge authors, by specific selection (more control).  This will reduce the time a resource spends on a report by x%. The cost to process an order will be reduced to $y.
2. The system shall reflect a new and changed assets within less than 30 seconds of the database being updated by the product owner. This will reduce the number of incidents of incorrectly displayed information by x%. This eliminates the current redundant update of information, saving $y dollars annually.
3. The system shall display information that is customized based on the user's role, department, job function, application and locale. This feature will improve service by reducing the mean number of pages a user must navigate per session to x. It should reduce unnecessary phone calls to sales agents and staff by x%.
4. The system shall allow employees to view the owner of any asset. An employee should be able to contact the correct owner in one phone call x% of the time.
5. The system shall allow a staff member to directly contact the nearest facility for the region in question. This will improve service by reducing the time to respond to a customer request to no more than x days.
   
6. The system shall provide assets which contain the latest or most accurate data. This will allow the document o be processed in x minutes and reliability of data to be increased by y. This promises huge unknown savings based on any inaccurate data being referenced today.
7. This system shall provide a clear opportunity how it may be re-used by other departments with Client, to show the maximized repeatability across any department, to streamline their operations

2.2 Medium Priority

1. The system shall provide a search facility that will allow full-text searching of assets that the user is permitted to access. The system must support the following searches:
   • find all words specified
   • find any word specified
   • find the exact phrase
   • Boolean search
   • Suggestions (presented to the user 'as they begin typing'
2. The system shall make FAQs available from the task page. This will allow staff to receive guided information as to what to do next, and reduce time lag by 'x'.

2.3 Low Priority

1. The system shall allow the user's status to be stored for the next time he/she returns to the web site. This will save the user x minutes per visit by not having to re enter already supplied data.
2. The system shall provide suggestions/adverstisements during different phases of their operation. This information will allow staff to determine what information prompts the next step .
3. The system shall translate web pages into the languages of the countries where the content may be relevant to different regions (Google API to be used for Pilot)  This will improve translation and customer service and reduce the number of support calls from foreign customers by x%.

03. Non Functional Objectives

3.1 Reliability

• The system shall be completely operational at least x% of the time.
• Down time after a failure shall not exceed x hours.

3.2 Usability

• A staff member should be able to use the system in his job after x days of training.
• A staff member who already knows what region and topic he/she is interested in should be able to locate and view that relevant content within in x seconds.
• The number of pages required to navigate to access the desired output information from the top page should not exceed x.

3.3 Performance

• The system should be able to support x simultaneous users.
• The mean time to view a page in the system over a Xmps connection shall not exceed x seconds.
• The mean time to download and view a MS/Word or PDF (output of dynamic collection) shall not exceed x seconds.

3.4 Security

• The system shall provide password protected access (SAML/AD, other) to web pages that are to be viewed only by employees.
• Transaction data must be able to be transmitted in encrypted form.

3.5 Supportability

• The system should be able to accommodate or integrate with other products and product lines without major reengineering.
• The system shall be viewable from all major released (supported) browsers,
• The system shall be viewable from any web based (access) device (desktop, mobile, tablet).

3.6 Online user Documentation and Help

• The system shall provide a page that explains how to use the system or navigate the system. This page should be customized based on what pages that user is allowed to access.
• This help page should be accessible from all other pages.

3.8 Interfaces

• Oracle
• SQL
• ODBC
• JSON
• Web Service
• XLS
• MS/Access
• CSV
• TXT
• XML
• JSON
• RSS
• ATOM
• Webpages

04. Context Model

4.1 Goal Statement

• allowing complete and accurate data to be captured, ingested, summoned or accessed directly from the source (or sources of truth) as well as from outside sources (rss, web feeds)
• providing staff fast access to up-to-date and accurate information to reassemble, repurpose as they need to.

4.2 Context Diagram

Figure 4. Content Diagram, showing the dynamic authoring of documents (pulling from a variety of data sources (live or scheduled)
to produce the needed output for consumers 

05. Use Case Models

5.1 Use Case Descriptions (for selected cases)

Notes:

• For all use cases, the user can cancel the use case at any step that requires user input. This action ends the use case. Any data collected during that use case is lost.
• For all use cases that require a logged in user, the current login session is updated during the use case to reflect the navigation paths through the use case.

Login User

Register User

Register Preferences

Place Order (Customer)

06. Glossary of Terms

Infection Prevention and Control Course

Roles Sandwich

Disinfection, Sterilization and Bloodborne Pathogens (MP4)

Environmental Cleaning in Healthcare (MP4)

Proper Hand Washing Technique (MP4)

Simulation Training for Nursing Orientation (MP4)

The Life of a Psychiatric Technician (MP4)