New Design 9/29/23»Modules»Member Profiles»Generic Enhanced E
  • Printer Friendly Version
  • Decrease Text Size Increase Text Size
Sub-categories: Generic Enhanced E
- Account Locked or Suspended
Has the member recently attempted multiple failed logins?
- If NO
Check for account flags - inactive, suspended, or under verification.
- If YES
Inform the member the multiple failed attempts trigger a temporary lockout for security.
- Forgot Password or Username
Can you confirm whether the member is having trouble remembering their password, username, or both?
- If Password
Ask the member if they’ve already tried using the 'Forgot Password' link on the login page.
- If Username
Guide the member to use the ‘Forgot Username’ link and provide their registered email