Generic Enhanced E | Member Profiles

Sub-categories: Generic Enhanced E

Member Representative

- Account Locked or Suspended
Has the member recently attempted multiple failed logins?

- If NO
Check for account flags - inactive, suspended, or under verification.

- If YES
Inform the member the multiple failed attempts trigger a temporary lockout for security.

- Forgot Password or Username
Can you confirm whether the member is having trouble remembering their password, username, or both?

- If Password
Ask the member if they’ve already tried using the 'Forgot Password' link on the login page.

- If Username
Guide the member to use the ‘Forgot Username’ link and provide their registered email

Events