Hello [Recipient Name],
Thank you for reaching out about signing up for electronic delivery of documents and notifications. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Sign in to your online account and navigate to the Communication Preferences or Notifications area.
- Review your current settings for mail and email delivery.
- Select the option to receive certain documents, such as statements and notices, electronically instead of by paper mail.
- Confirm that your email address is current and that you can regularly access the inbox.
- Save your changes and look for a confirmation message summarizing your new preferences.
- Add -related email addresses to your safe sender list so important messages are not sent to spam.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If you still need help after trying these steps, you can contact using the phone number or secure message options listed in your online account. Having your member ID, recent correspondence, and any screenshots ready will help our team assist you more quickly.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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