Hello [Recipient Name],
Thank you for reaching out about verifying the years of service credited to your account. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Log in to your online account and navigate to the Service Credit or Account Summary section.
- Review the total service credit shown and note any breakdown by employer or time period.
- Compare this information with your own records, such as pay stubs or employment history.
- If you believe service credit is missing or incorrect, contact and be prepared to provide documentation.
- Ask what additional forms or employer verification may be required to correct your record.
- Follow up periodically until you receive confirmation that any corrections have been made.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If you still need help after trying these steps, you can contact using the phone number or secure message options listed in your online account. Having your member ID, recent correspondence, and any screenshots ready will help our team assist you more quickly.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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