Hello [Recipient Name],
Thank you for reaching out about reporting the death of a retiree or beneficiary. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- If you are a family member, executor, or representative, contact as soon as possible by phone to report the death.
- Have key information available, such as the member’s name, date of birth, last four digits of the SSN, and date of death.
- Ask what documentation is required, which commonly includes a certified death certificate.
- Follow the instructions for mailing or securely uploading the requested documents to .
- Ask the representative to explain what will happen with future payments, potential overpayments, and any survivor benefits.
- Document the date, time, and name of the representative you spoke with for your records.
- Once paperwork is processed, review any confirmation letters or benefit changes that are mailed to the address on file.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If you still need help after trying these steps, you can contact using the phone number or secure message options listed in your online account. Having your member ID, recent correspondence, and any screenshots ready will help our team assist you more quickly.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
Click here to give us feedback on our response to your issue