Hello [Recipient Name],
Thank you for reaching out about changing the bank account where your monthly pension payments are deposited. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Sign in to your online account using your current username and password.
- From the main dashboard, select the option for Payment Details or Direct Deposit.
- Review your current bank information and select Edit or Update.
- Enter the new bank routing number and account number exactly as they appear on your checks or bank statement.
- Confirm whether the new account is checking or savings, then review and submit your changes.
- Watch for a confirmation message or email from showing the effective date of the new direct deposit.
- Monitor your next payment cycle to ensure it is deposited into the new account; if not, contact right away.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If you still need help after trying these steps, you can contact using the phone number or secure message options listed in your online account. Having your member ID, recent correspondence, and any screenshots ready will help our team assist you more quickly.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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