Hello [Recipient Name],
Thank you for reaching out about requesting a refund of your employee contributions instead of taking a retirement benefit. We know these situations can be confusing or time-sensitive, so we want to walk you through the process as clearly as possible.
Below is a detailed walkthrough designed to give you clarity about why this issue may be occurring, what you should expect at each stage, and how to resolve it even if something doesn’t behave exactly as described. Please work through the steps in order and pause anytime you need more help.
- Review the eligibility rules on the website to confirm you qualify for a refund and understand any waiting periods.
- Sign in to your online account and look for the option to Request a Refund or similar.
- Verify your contact information and payment method, such as direct deposit or check.
- Carefully read the disclosures about how taking a refund may affect your future service credit and retirement eligibility.
- Submit your request and note any confirmation number or estimated processing time provided.
- Monitor your account and bank records for the refund, and contact if you do not see it by the expected date.
In many cases, completing these steps resolves the issue without any further action. If something on your screen looks different from what is described here, make a note of what you see so you can share those details if you contact support.
If you still need help after trying these steps, you can contact using the phone number or secure message options listed in your online account. Having your member ID, recent correspondence, and any screenshots ready will help our team assist you more quickly.
We hope this was helpful and closes your issue, if not please reply to this issue or open a new one within the application. Thank you.
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